πŸš€ INDIA'S FASTEST GROWING LEADS CRM

Turn After-Sales Service Into Your Competitive Edge.

Pothera CRM Service X gives you complete control over service quotations, AMC management, preventive maintenance, complaints, and repair operationsβ€”all in one intelligent platform. Built by BSQUARE, trusted for ERP excellence.

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Powered by BSQUARE Leaders in ERP & Software Development
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Deploy in 48 Hours Quick setup, faster results
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Enterprise Security Bank-grade data protection

THE CHALLENGE

Your Service Team Deserves Better Than Spreadsheets

Manual processes, scattered data, and missed follow-ups are costing you customers and revenue. It's time for a smarter solution.

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Lost Revenue Opportunities

AMC renewals slip through the cracks. Service quotations sit unanswered. You're leaving money on the table.

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Customer Frustration

Long complaint resolution times. No visibility on service status. Customers feel ignored and switch providers.

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Reactive, Not Proactive

Equipment breaks down unexpectedly. Preventive maintenance is inconsistent. Downtime costs escalate.

COMPREHENSIVE SOLUTION

Everything You Need to Deliver World-Class Service

Nine powerful modules working together to transform your after-sales operations.

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Service Quotation Management

Create, track, and convert service quotations faster than ever before.

  • βœ… Centralized quotation repository
  • βœ… Automated approval workflows
  • βœ… Smart follow-ups for higher conversion
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AMC / CMC Management

Turn service contracts into predictable, recurring revenue streams.

  • βœ… Track active & expired contracts
  • βœ… Auto-reminders for renewals
  • βœ… Full linkage with customers and assets
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Preventive Maintenance

Move from reactive firefighting to proactive service excellence.

  • βœ… Schedule maintenance plans automatically
  • βœ… Auto-generate service tasks
  • βœ… Reduce breakdowns and maximize uptime
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Complaint & Ticket Management

Every complaint logged. Every service delivered. Nothing falls through the cracks.

  • βœ… Centralized complaint registration
  • βœ… Smart allocation to technicians
  • βœ… Real-time status tracking & SLA monitoring
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Repair Centre Management

End-to-end control over repair operations from intake to dispatch.

  • βœ… Track inward, diagnosis, repair, dispatch
  • βœ… Technician workload management
  • βœ… Repair turnaround time analytics
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360Β° Customer View

Complete customer service history at your fingertips, instantly.

  • βœ… Past complaints, services, AMCs, quotations
  • βœ… Full interaction history and notes
  • βœ… One unified customer dashboard
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Service Activity Management

Never miss a follow-up or critical service action again.

  • βœ… Task reminders for service teams
  • βœ… Structured activity logs
  • βœ… Improved internal coordination
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SMS & Email Notifications

Automated, professional customer communication that builds trust.

  • βœ… Complaint registration alerts
  • βœ… Service visit confirmations
  • βœ… Status updates and renewal reminders
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Dashboards & Reports

Data-driven insights that fuel smarter, faster decisions.

  • βœ… Open vs closed service tickets
  • βœ… AMC revenue and renewal reports
  • βœ… Technician productivity & SLA compliance

Seamlessly Integrates With Your Existing Systems

Pothera CRM Service X is built to work alongside your current ERP, CRM, and accounting software. BSQUARE's expertise in enterprise software ensures smooth integration and minimal disruption.

πŸ”Œ Open APIs

Connect with any third-party application via REST APIs

☁️ Cloud or On-Premise

Deploy however your business needs it

πŸ”„ Real-Time Sync

Data syncs automatically across all systems

πŸ›‘οΈ Enterprise Security

Role-based access and data encryption

40%
Faster Quotation Conversion
85%
Improved AMC Renewal Rate
60%
Faster Complaint Resolution
3x
Service Team Productivity

Ready to Transform Your
After-Sales Service?

Join leading service organizations who trust Pothera CRM Service X.
Get started with a personalized demo today.