Post Sales

Post Sales

Post-sales CRM platforms are a key tool for customer success teams who want to show immediate value to customers out of the gate and to keep that momentum going down the road. Pothera ERP helps you to provide best post sales service through complete customer management.

  • CRM Complaint Ticket Number and date
  • Call type (Installation, Preventive Maintenance, Outdoor, Indoor, and Outstation)
  • Customer Name, contact person, address, telephone numbers, zone and region
  • Serial Number
  • Warranty / Contract number
  • Warranty / Contract end date
  • Complaint details
  • Appointment date and time
  • Allocated to
  • Type of visit
  • Service date and time spent
  • Engineer name
  • Conveyance charges
  • Defects found and Repairs done
  • Spare part used and quantity

Learn More About Pothera ERP